Becoming a Strong Team with Gen Zs in the Dental Practice

If you've noticed newer team members needing more direction, struggling with feedback, or hesitating to take initiative—you're not alone. Many dental teams are seeing the same patterns, and it can impact everything from patient flow to team morale.

This presentation breaks down what's driving those shifts with insight from social psychologist, Jonathan Haidt.  In Dr. Haidt's 2024 book, The Anxious Generation, he notes that this generation grew up on smartphones, social media, and overprotective parenting leading to a new norm, different than someone from my generation, and maybe yours.

I'll focus on ideas that may work in your busy practice. We'll talk through simple ways to build confidence, improve communication, and help team members step into their roles more independently—without adding extra stress to your day.

You'll gain practical tools that can be applied right away in the operatory.

Upon completion of this course, participants should be able to:

1.    Describe how social and digital influences shape the behavior and performance of Gen Z team members in a clinical setting.

2.    Recognize behavioral and cognitive trends influencing engagement and performance in clinical and team settings.

3.    Identify evidence-based strategies that cultivate confidence, autonomy, and emotional resilience.

4.    Discuss mentorship and teaching models that enhance professionalism and competence in both academic and private practice settings.